Delivery

Information about delivery options, pricing and timescales.

Postal Charges

These are calculated automatically when ordering through our website, or can be calculated manually on request for orders placed directly by phone or email.

 

Method of Delivery & Compensation

1. United Kingdom

Delivery in the UK is normally by Royal Mail, first class for parcels up to 2 kg, or Parcelforce 48express for parcels over 2kg.

Royal mail first class in principle provides next-day delivery, including delivery on Saturdays.
Parcelforce 48express normally provides delivery within 2 working days, not including Saturdays.

For these standard services, the maximum compensation is £39 for Royal Mail, or £100 for Parcelforce, though both can be increased at extra cost. More expensive services, such as Royal Mail Special Delivery Next Day, or Parcelforce 24express, which provide greater speed and options for higher compensation cover, are also available.

2. Europe

Delivery by surface mail is not offered as the cost approximates to the the airmail cost
Delivery is normally by Royal Mail airmail up to weights of about 3 kg for most countries, or Parcelforce Global Priority for parcels between 3 kg and 25 kg. Orders of greater weight will be divided between a number of parcels.

Royal Mail airmail in principle provides delivery within 3 working days, and Parcelforce Euro Priority Business from 2 working days. (Estimated delivery times for specific countries can be offered on request.)

For Royal Mail airmail, maximum compensation of £39 for loss or damage is included. For an additional charge of £6.70 tracking and compensation up to £500 can be provided.
For Parcelforce Euro Priority Business, £100 compensation is included in the price, with compensation up to £2,500 available for an additional fee. Tracking is always included.

3. Outside Europe

Delivery can be by airmail or surface mail

3.1 Airmail

Delivery is normally by Royal Mail airmail up to weights of about 2.8 kg for most countries, or Parcelforce Global Priority for parcels between 2.8 kg and up to 25 kg. All parcels to Canada over 2kg are sent by Global Priority.

Royal Mail airmail in principle provides delivery within 5 working days, and Parcelforce Global Priority from 2 working days to the USA and from 3 working days to other destinations. (Estimated delivery times for specific countries can be offered on request.)

For Royal Mail airmail, maximum compensation of £39 for loss or damage is included. For an additional charge of £6.70 tracking and compensation up to £500 can be provided.
For Parcelforce Global Priority, £100 compensation is included in the price, with compensation up to £2,500 available for an additional fee. Tracking is always included.

3.2 Surface Mail

Delivery is by Royal Mail only, and may take between 4 and 12 weeks. The maximum compensation is £46, which is included in the price. No tracking is possible.


There may be variations to some of this information for some countries.

 

 


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